One of our priorities is to provide you with transparency and ease of contact with our departments. Therefore, on our website you will find detailed descriptions of procedures and codes of conduct for individual departments, which may be helpful in the event of submitting complaints, requests, or appeals.
Our clients are our top priority, which is why we make every effort to ensure that each submission is processed in a reliable manner and in accordance with applicable regulations. We encourage you to familiarize yourself with our materials and, in case of questions or need for additional assistance, we remain at your disposal.
30 days standard processing window for formal requests
All proceedings are conducted under strict confidentiality
Evaluations are performed by non-involved independent experts
Complaints and appeals regarding the laboratory activities can be submitted in writing.
Complaints and appeals in writing should be directed to the following address:
or sent by e-mail to:
Below you will find a list of contact details for the COCH Secretariat
